AI Solutions for Energy Providers and Utilities: Digital Customer Care

AI in action: Utilities delivering smart service

ThinkOwl’s AI agents take care of recurring tasks for energy providers, including billing inquiries, consumption data requests, and outage reports. Payment reminders and contract management are handled through a streamlined process that creates a smooth and reliable customer experience. The entire workflow is driven by intelligent automation, ensuring prompt and accurate responses across every channel, whether by chat, email, or online forms.

AI-powered automation for utility services

Secure authentication

Securely verify identity across every communication channel.

Consumption data reading

Automated data capture and validation for faster, error-free processing.

End-to-end address change

Updated directly in the system without waiting times and with confirmation included.

Digital adjustment of payments

Adjust installment payments and confirm them via SMS or text message, for example.

Payment processing updates

Update your bank payments and account balances securely with verification and email confirmation.

Integrated satisfaction surveys

CSAT feedback collected automatically at the end of interactions.

Smart AI bot for solar feed-in and grid connection

Initial situation:
Customers often struggle to understand the process for grid registration, feed-in contracts, and regulatory requirements. As a result, customer service teams are burdened with recurring and sometimes complex inquiries.

With ThinkOwl:
A 24/7 voicebot and chatbot guides customers clearly through the entire process, from registration to compensation. It also calculates individual tariffs and provides the necessary forms.

Result:
Call center volume reduced by 40% for standard inquiries. Customer satisfaction increased through faster, more reliable responses. Data quality improved for registrations.

Faster processing with AI assistance

Initial situation:
Inquiries about installment payments, bills, and meter readings create a high processing workload, even though self-service portals are available.

With ThinkOwl:
OwlDesk identifies the customer’s request, provides the agent with all relevant customer data, and suggests an appropriate response including a direct link for tariff changes.

Result:
Processing time per ticket is reduced by 40%. Customer satisfaction rises measurably with a CSAT increase of 18%.

LLM and classic AI model orchestration: ThinkOwl combines LLM models and traditional AI models for every channel to deliver precise result.
Users can switch between channels during an ongoing conversation, with full context preserved.

Standard processes fully automatable including meter readings, payments, contract data, and outages.
Minimal setup effort with no long project cycles required. Just plug and play.

Scalable under high demand

Whether it is outages, severe weather, or billing waves, your AI agents remain confident and reliable, even during peak hours and team workloads.

Seamless channel switching

Voice, chat, or email – customers can easily switch the medium during an interaction, for example, from a voice assistant to a chat message on their smartphone.