Smart AI for telecommunications: Seamless digital service

AI enables you to automate telecom customer service processes, from plan changes and service updates to contract guidance and new connection requests. Available around the clock, it delivers consistent and proactive support across all channels. The result is higher service quality, greater transparency, and stronger customer loyalty.

Typical use cases for AI in telecommunications

Contract changes

Automated self-service for plan changes with digital signature.

Real-time information

Allows you to monitor your plan and data usage, giving you clear insight and full control.

Secure authentication and verification

Securely verify your identity across all channels for a seamless experience.

Product FAQs

Get 24/7 answers about plan options, add-on services, and change possibilities.

Status updates

For reporting service issues, including network availability and other disruptions.

Service modifications

Handles requests related to relocations, payment info, name changes, and similar updates.

AI-powered customer service for the telecommunications sector

Seamless service with AI – reliable, transparent, and consistent

Rapid ROI: Deploy initial automations within days.
Reduced costs and contacts: Minimize customer inquiries while significantly lowering service effort.
Increased customer loyalty: Clear information and direct solutions help retain customers and boost loyalty.
Omnichannel experience: A unified user journey across email, chat, voice, messenger, website, and SMS (text-messages).
Flexible and scalable: Low-code workflows can be easily adapted.
Clear and fair communication: Customers understand their plans, fostering trust instead of doubt.

Telecommunications: AI significantly reduces routine tasks

Initial situation:
After a company acquisition, thousands of customer inquiries about plan changes and billing issues overwhelmed the service center, leading to long wait times.

With ThinkOwl:
AI recognized customer requests automatically, provided immediate information on available changes, and handled simple plan change processes independently.

Result:
Manual effort drops by 60 % and processing speeds increase by 50 %. Teams are less burdened, and customers benefit from faster service.

LLM and classic AI model orchestration: ThinkOwl combines LLM models and traditional AI models for every channel to deliver precise result.
Context-preserved conversations: Users can effortlessly switch between channels during an ongoing conversation, with full context preserved.

Fully automatable standard processes: From plan changes and contract information to status updates – routine requests can be handled instantly with AI and smart workflows.
Minimal setup effort: Your teams become productive quickly without the need for complex IT projects.

Highest security standards

Meets the strictest security and compliance requirements.

Seamless channel switching

Voice, chat, or email – customers can easily switch channels during an interaction, for example from a voice assistant to a chat message on their smartphone.