Text Chat, Facebook Messenger, Instagram, and ThinkOwl Conversations ($)
Scenarios
Send Emails Under the Company Domain
Event Triggers
Dispatcher Rules
SLA Policies
Task Management
Customizable Dashboards
Schedules
Powerful API
Professional
For larger businesses
99
per user / month
All Standard features plus:
Audio Chat and Self-Service Portal
Notifications and Message Broadcast
Email Templates
Surveys (CSAT)
Incident Management
Intelligent Ticket Categorization - Dispatcher AI
Guided Mode
Two-Factor Authentication and Advanced Password Policy
Chat Triggers
Automatic Time Tracking
Custom Table Gadget
Conditional Case Fields
All fees are excluding any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes").
Would you like a complete functional comparison? Find out which plan suits your team.
Explore the power of artificial intelligence with our AI Assistant add-on: intelligent suggestions, automatic case classification, and more. Or add the ThinkOwl Event Broker, for instance, if you want to use custom panels in which your agents can interact with your other applications.
AI Assistant
The AI Assistant allows you to use the powerful AI features in OwlDesk:
automatic task categorization
intelligent task fields (automatic data extraction)
automatic suggestions for answers
shows similar queries/tickets
suggests matching knowledge articles
points out responsible experts
The AI is constantly learning: As your service team processes customer requests, it watches OwlDesk and asks questions to learn and provide the best suggestions for future customer requests.
Free
Standard
Professional
Enterprise
Enterprise Plus
-
$ 25 per user per month
$ 25 per user per month
Event Broker
With Event Broker, you can easily integrate third-party apps with OwkDesk.
This integration helps you view and interact with other apps through the custom panels. Your team sees all the necessary data from other apps directly in OwlDesk's event view and can update it - without switching to other systems.
This saves time, avoids errors, and increases overall productivity.
Free
Standard
Professional
Enterprise
Enterprise Plus
-
-
base price of $199 + tiered price / user / month: $ 29 (users 1-20) + $ 19 (21-50) + $ 9 (51+)
base price of $199 + tiered price / user / month: $ 29 (users 1-20) + $ 19 (21-50) + $ 9 (51+)
WhatsApp Number + Messages
Customers can contact you via WhatsApp and submit support requests. As with any other channel, the dialog goes directly through your ThinkOwl Desk.
You need a WhatsApp account that represents your company. Costs for WhatsApp messages are incurred separately, depending on the number.
Free
Standard
Professional
Enterprise
Enterprise Plus
-
-
€ 199 per number per month plus messages by number
€ 199 per number per month plus messages by number
€ 199 per number per month plus messages by number
IMPORTANT: Details and availability status of plans and included features are subject to change at ThinkOwl's sole discretion.
All fees are exclusive of all taxes, levies, duties, or similar governmental assessments of any kind, including but not limited to value-added, sales, use, or withholding taxes imposed by any local, state, provincial, federal, or foreign jurisdiction (collectively, "Taxes").
AI Training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users
FAQ
Which plan is right for me?
To make it easy for you to decide how ThinkOwl can help you address specific business needs, all features corresponding to the respective plans are explained Here. You can also signup for our 30-day free trial to explore the key features.
How does the free trial work?
The 30-day free trial allows you to experience ThinkOwl before you commit to a plan. During your 30-day free trial, you can explore most of the features without any obligation. After that, you can choose a plan that suits your business requirements — or else, get in touchwith us for the best recommendations.
How can I switch between the plans?
Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.
What are your billing cycles and payment methods?
You can choose between monthly and annual billing. We accept payment by credit card (VISA, MasterCard, and American Express).
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