Key points:
- Healthcare processes no longer follow the traditional route. Everything is automated.
- Artificial Intelligence is saving time for doctors as well as patients, for efficient treatment and booking instant appointments.
- Robots will make sure you get timely healthcare assistance every time.
Medical professionals are scarce in many areas worldwide. Training doctors and health workers is lengthy and expensive, as they require substantial education and hands-on training.
Today, AI-based helpdesk software can help the healthcare sector use time and manage processes more efficiently. Like in other industry verticals, AI has transformed healthcare processes in many ways. According to Healthcare IT News, about 35% of healthcare organizations plan to leverage artificial intelligence within two years.
Read on and learn how AI-enabled software improves the customer experience for healthcare services and solutions.
1. Reduce patients’ wait time
Patients may have to endure long wait times, in some cases hours, which can still affect their temperament when they finally get to see a nurse or a doctor. Reducing patients’ wait time with AI is incredibly easy. The AI-based helpdesk system helps staff assign appointments to appropriate doctors or medical professionals. As a result, time is saved, staff productivity is increased, and patients get quicker treatment.
2. Get real-time information
Intelligent personal assistants like Chatbots offer patients prompt solutions for their medical queries. Through real-time chat messaging services, virtual personal assistants help doctors, patients, and nurses to schedule appointments, find relevant information about drugs and treatments, and more. Today, voice-enabled assistants are widely used in healthcare.
3. Keep medical staff updated
There is a multitude of ways to keep doctors and nurses informed in a timely manner. However, trying to extract the latest reports and identifying what information is really important at that particular time can be frustrating for medical staff faced with an overwhelmingly huge pool of data. Thus, being presented with only the critical content and relevant data at the right time is a crucial functionality. An AI-based healthcare help desk collects accurate data from various sources and converts it into relevant reports.
4. Help doctors make informed decisions
Doctors want — and need — to make the right decisions. Sometimes, a patient’s life depends on the next step a doctor will take based on the information at her fingertips. And time is virtually always of the essence in the medical field. AI can help here, too. The AI-powered algorithm learns previous actions and decisions that lead to successful outcomes and provides possible solutions for the case. Based on intelligent algorithms, the system processes clinical data and reports. It presents it to medical professionals at a critical time, helping doctors and nurses find essential pathways to solutions that can — under special circumstances - save lives.
5. Assess and manage the workload of medical staff
AI is a great tool to mine and analyze data and streamline workflows. It eliminates paperwork and improves work quality within the healthcare system. There’s an enormous flood of data in healthcare systems, including invoices, details of treatments, and information about doctors, hospitals, and patients. With AI, invoices and other data can be easily retrieved as and when required. Moreover, data mining becomes incredibly easy.
6. Provide a platform for medical staff and patients to collaborate
An AI-based help desk efficiently connects patients and medical staff on a single platform. For instance, doctors, researchers, patients, and nurses think about the same health problem from their respective perspectives. AI can find potential connections and collaborators within the same healthcare system and request they solve the problem together for a better future. Artificial intelligence bridges the communication gap between patients and staff.
7. Find emails about similar medical cases
One of the key benefits of an AI-powered help desk is that it intelligently organizes a plethora of emails dealing with similar cases. Struggling to find similar cases in a huge number of emails? AI pulls out related read/ unread emails from your system in seconds.
The future of healthcare with AI-based help desk tools
No doubt, AI can go beyond what’s humanly possible. And while we certainly can’t become superhumans, we can make the most of technology advancements. With AI becoming more robust, the opportunities for applications in healthcare are advancing to the next level. Upcoming intriguing developments in healthcare ecosystems could exceed our utmost expectations.
Say goodbye to overwhelming workloads and hello to smoother operations with AI-powered service desk software. Try ThinkOwl. Sign up for a 30-day free trial now.