About the author

Andreas Klug

Andreas Klug

Andreas is the chief marketing officer of ITyX AG. Being a leader of the AI group - Bitkom association, he regularly speaks and writes about digital transformation in the industry magazines and blogs. He is also the co-founder of the i-Service Initiative and the think-tank “AI Experts”.

Other Posts

Fix These Ten Customer Service Silos With an Intelligent Helpdesk

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From Kitchen Expert to Service Pro: Bora Integrates AI in Customer Service

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Finally, Live Up to the "Customer First" Promise

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Six trends impacting the helpdesk software industry

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How AI based helpdesk is improving healthcare in 7 revolutionizing ways?

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