About the author
Andreas Klug
Andreas is the chief marketing officer of ITyX AG. Being a leader of the AI group - Bitkom association, he regularly speaks and writes about digital transformation in the industry magazines and blogs. He is also the co-founder of the i-Service Initiative and the think-tank “AI Experts”.
Fix These Ten Customer Service Silos With an Intelligent Helpdesk
November 28, 2019
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From Kitchen Expert to Service Pro: Bora Integrates AI in Customer Service
October 22, 2019
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Finally, Live Up to the "Customer First" Promise
July 26, 2019
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Six trends impacting the helpdesk software industry
May 28, 2018
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