Customer Service articles

AI Summarizer: From Endless Scrolls To Instant Case Insights Read more

AI Summarizer: From Endless Scrolls To Instant Case Insights

Customer conversations pile up fast. What begins as a quick question can quickly evolve into pages of back-and-forth information. In fact, customer interactions now span across chat, social media, email, and phone, which is why service teams often struggle to keep pace. This is where an AI summarizer becomes a game-changer. It automatically compresses lengthy customer exchanges into concise summaries. These AI-driven summaries help agents quickly grasp the context and reduce response time.

June 10, 2025
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CCaaS — The Foundation For Scalable Customer Engagement Read more

CCaaS — The Foundation For Scalable Customer Engagement

The call center has evolved from a traditional support function into a dynamic and customer-focused operation. Leading this transformation is CCaaS or Contact Center as a Service.  With CCaaS, businesses get a scalable platform that powers ticket routing, AI-driven insights, real-time analytics, and seamless omnichannel engagement straight from the cloud. Whether it is voice, chat, email, or social, the platform handles all channels at once through a single platform.

May 26, 2025
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Conversational AI Bots Offering Infinite Solutions (Gen-AI Innovation) Read more

Conversational AI Bots Offering Infinite Solutions (Gen-AI Innovation)

Forget support bottlenecks! Instead, adopt a service model where customer queries are addressed with swift solutions in real-time, regardless of communication channels. Conversational AI bots bring that same leap in customer service. 

April 1, 2025
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Industry Insights: Leveraging AI Voicebot For Targeted Customer Care Read more

Industry Insights: Leveraging AI Voicebot For Targeted Customer Care

Conversational AI revolutionizes customer service by automating interactions with AI-driven voicebots, providing 24/7 seamless support. Intelligent voicebots understand people’s intents, needs, and expectations, and independently respond with contextual answers. 

AI-driven virtual assistants streamline customer interactions, making every exchange faster, more thoughtful, and more intuitive. Conversational voicebots use speech recognition and natural language processing (NLP) to understand and respond to customer queries via dialogue. 

In a previous article, we explained how voicebots identify speech and language patterns using AI and machine learning (ML) to automatically recognize and respond to human speech. It also discusses how conversational voicebots help brands enhance customer support strategies. You can read the blog here. However, this blog will discuss practical use cases for AI voice bots, including the technology’s application areas for 10 industries.

December 24, 2024
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Self-Service: The Rising Popularity Of DIY Facilities Read more

Self-Service: The Rising Popularity Of DIY Facilities

Customer satisfaction is the heart of every successful business, yet the strategies for achieving it can vary. From proactive support to personalized service and even self-service, each approach plays a vital role in shaping customer experiences. This article explains the advantages of self-service in customer support operations and how it impacts customers and businesses alike.  

November 5, 2024
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Patient First: How Service Desk Software Is Redefining Healthcare Support Read more

Patient First: How Service Desk Software Is Redefining Healthcare Support

In today’s fast-evolving healthcare landscape, the focus has shifted towards creating seamless patient experiences. From appointment scheduling to follow-up care, service software redefines how healthcare providers engage with patients. To achieve that goal of enhancing patient experience, embracing multichannel helpdesk software in healthcare is crucial!

September 27, 2024
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Voicebots: Conversational AI For Customer Service Read more

Voicebots: Conversational AI For Customer Service

What if you could solve problems just by speaking? AI voicebots turn that into reality, creating instant, human-like conversations with the power of conversational AI. From answering queries to handling transactions, these AI voice assistants streamline customer interactions, making every exchange faster, more thoughtful, and more intuitive.

September 17, 2024
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Why Your Travel And Hospitality Company Needs Service Desk Software Read more

Why Your Travel And Hospitality Company Needs Service Desk Software

Traveling to new destinations offers unparalleled joy and is a fantastic way to experience the world. Consumers today are particularly interested in elevating their experiences, especially when traveling. That's why it is not uncommon to see travelers spending more just to savor all sorts of experiences that arise out of their desire to travel. 

September 2, 2024
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Unlocking Customer Insights: The Power of Intent Recognition Read more

Unlocking Customer Insights: The Power of Intent Recognition

Ever wished to divine your customer's minds just so that you can be sure of being in sync with their intentions and what they are communicating? AI-enabled intent recognition model makes it possible. Intent recognition is the process of analyzing and understanding the underlying purpose or goal of a user's input in natural language processing. It plays a crucial role in bridging the gap between human language and machine understanding, resulting in preemptive, proactive end-to-end customer communication and support. Let’s dive into the details of intent recognition.

July 9, 2024
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