Contact Center articles

Industry Insights: Leveraging AI Voicebot For Targeted Customer Care

Conversational AI revolutionizes customer service by automating interactions with AI-driven voicebots, providing 24/7 seamless support. Intelligent voicebots understand people’s intents, needs, and expectations, and independently respond with contextual answers. 

AI-driven virtual assistants streamline customer interactions, making every exchange faster, more thoughtful, and more intuitive. Conversational voicebots use speech recognition and natural language processing (NLP) to understand and respond to customer queries via dialogue. 

In a previous article, we explained how voicebots identify speech and language patterns using AI and machine learning (ML) to automatically recognize and respond to human speech. It also discusses how conversational voicebots help brands enhance customer support strategies. You can read the blog here. However, this blog will discuss practical use cases for AI voice bots, including the technology’s application areas for 10 industries.

Insights From The Tradeshows: Voices Of Industry Experts And Business Owners

What do enterprises want in 2025 and beyond? Happy employees, delighted customers, and business profitability. Achieving these objectives requires a collaborative effort from SaaS providers to understand the market and the requirements of end consumers. And what better way than tradeshows to better understand consumers’ sentiments?

Why Your Travel And Hospitality Company Needs Service Desk Software

Traveling to new destinations offers unparalleled joy and is a fantastic way to experience the world. Consumers today are particularly interested in elevating their experiences, especially when traveling. That's why it is not uncommon to see travelers spending more just to savor all sorts of experiences that arise out of their desire to travel. 

Less Stress, More Success: Minimize Workloads In Support Centers

Picture a bustling support hub where customer inquiries flow like a river, support agents juggle multiple tasks, and your brand's reputation is on the line with every interaction.  

In this dynamic arena, the art and science of workload management take center stage.

Top Reasons Your Support Center Needs Smart Tools For Managing Service Operations

Today’s consumers expect a lot from your brand, from speedy self-service to personalized interactions. For most modern customers, more than the product, it’s the overall experience across all brand touchpoints that matters most. 

Is Your CX Strategy Creating Fantastic Customer Experiences?

Is your brand customer-centric enough to ensure ultimate satisfaction for all your consumers? A cursory look at most brands today might lead us to believe that they are indeed customer-centric and have only consumers’ best interests at heart. 

How To Avoid Brand Cannibalization And Channel Conflict From Eating Into Your Revenue

The rapid evolution of technology has transformed how people communicate. Today, consumers have virtually no limitations concerning the channels they choose for interacting and communicating with brands. The global eCommerce boom has taken retailers by storm. Many retailers have already implemented digitalization and are utilizing the various channels that come with it to earn more and make their brands more successful. 

Deliver Human-Centered CX In A Tech-Powered World

How are you delivering personalized touchpoints for each consumer in this challenging economic environment? We are all being asked to do more with less, and although well-intentioned, this advice puts many people (from across varying business functions) in a spot of bother. Not anymore, though.

ThinkOwl CX Playbook – Your Ultimate Guide To Customer Success

Customer Experience (CX) is the mainstay of all businesses. Businesses and customers thrive in a good CX environment. If you want to know how, then you have come to the right place. So let's explore what good CX is and what the requisite tools are to improve CX.