Helpdesk articles

What Are Customer Touchpoints – And Why They Matter

Serving customers and being a part of their journey is an aspiration for businesses worldwide. Companies are always alert and spend billions of dollars to serve customers. No stone is left unturned to ensure the right message for the product goes out to them at the right time and on their chosen platform. This helps brands to reach their ultimate objective of providing a rich customer experience (CX). When you have your customers’ best interests in mind at each touchpoint, then you are capable of providing great CX.

Overcome Supply Chain Challenges Using The Right Technology

The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement. 

This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.

It's That Time Of The Year Again! The Most Coveted Holiday Season

The most wonderful time of the year is here, and we cannot keep calm! The air is filled with holiday cheer, and there’s much to be thankful for. Homes are decorated, and Christmas trees, with their elaborate ornamentation, are showstoppers. Pretty lights everywhere bring out the holiday mood. Likewise, great music reminds everyone to shake a leg and get into the groove. Memories are created when people come together to exchange gifts, feast, unwind, and make merry.

This Christmas, Let ThinkOwl Be Your Santa!

“Christmas waves a magic wand over this world, and behold, everything is softer and more beautiful.”

Norman Peale’s description of Christmas is perhaps the most appropriate way to convey the holiday mood.

Christmas is that time of the year when the festive spirit is at an all-time high. It’s also the time when excited holiday shoppers tend to take over most retail platforms, as well as over a fair share of your sanity.

Knowledge Base: The Keystone Of Helpdesk Software

A support center that's on top of their game needs the best helpdesk software to ensure pole position in the customer satisfaction game. It keeps your client-facing teams prepared for unexpected situations.

The knowledge base embedded in the helpdesk software is one of the most important resources for improving support and delivering a better customer experience.

The knowledge base helps to establish your authority as an expert on any topic or information related to products/services. It serves as an information management system that assists in the onboarding of new customers as well as helps in their decision-making process.

ThinkOwl Partner Program — Offers The Best Value Proposition

Do you want to scale your business?
Are you looking for a trustworthy and solid partnership?
Do you aspire to make a mark in the customer service arena by offering premium helpdesk software?

Then, join hands with ThinkOwl. We will assist you in achieving your goals.

Why Workflow Automation Is Imperative For Your Business

Henry Ford had famously remarked that "If everyone is moving forward together, then success takes care of itself.”

Proven Methods To Empower Customer Support Teams

As your business grows you realize the necessity of having a dedicated system to attend to your customer queries.

Automate Your Customer Service With Event Triggers In ThinkOwl

Brands are cautious about how they treat their clients. To help customers in their journey, brands rely heavily on automation apart from various other support tools.

Business owners invest in market research and lean on marketing tools that increase customer satisfaction levels. In fact, customer retention strategies determine who becomes a market leader. Not surprising to see that retention strategies constitute a lion’s share of your budget.

Automation helps businesses readily serve customers, resulting in a massive increase in their client base and return on investment (ROI).

Adding to the treasure trove of automation in OwlDesk by ThinkOwl, Event triggers allow you to speed up customer issues by automatically carrying out certain predefined actions. In the long run, the smallest action can enhance customer satisfaction.