Helpdesk articles

This Christmas, Let ThinkOwl Be Your Santa!

“Christmas waves a magic wand over this world, and behold, everything is softer and more beautiful.”

Norman Peale’s description of Christmas is perhaps the most appropriate way to convey the holiday mood.

Christmas is that time of the year when the festive spirit is at an all-time high. It’s also the time when excited holiday shoppers tend to take over most retail platforms, as well as over a fair share of your sanity.

Knowledge Base: The Keystone Of Helpdesk Software

A support center that's on top of their game needs the best helpdesk software to ensure pole position in the customer satisfaction game. It keeps your client-facing teams prepared for unexpected situations.

The knowledge base embedded in the helpdesk software is one of the most important resources for improving support and delivering a better customer experience.

The knowledge base helps to establish your authority as an expert on any topic or information related to products/services. It serves as an information management system that assists in the onboarding of new customers as well as helps in their decision-making process.

ThinkOwl Partner Program — Offers The Best Value Proposition

Do you want to scale your business?
Are you looking for a trustworthy and solid partnership?
Do you aspire to make a mark in the customer service arena by offering premium helpdesk software?

Then, join hands with ThinkOwl. We will assist you in achieving your goals.

Why Workflow Automation Is Imperative For Your Business

Henry Ford had famously remarked that "If everyone is moving forward together, then success takes care of itself.”

Proven Methods To Empower Customer Support Teams

As your business grows you realize the necessity of having a dedicated system to attend to your customer queries.

Automate Your Customer Service With Event Triggers In ThinkOwl

Brands are cautious about how they treat their clients. To help customers in their journey, brands rely heavily on automation apart from various other support tools.

Business owners invest in market research and lean on marketing tools that increase customer satisfaction levels. In fact, customer retention strategies determine who becomes a market leader. Not surprising to see that retention strategies constitute a lion’s share of your budget.

Automation helps businesses readily serve customers, resulting in a massive increase in their client base and return on investment (ROI).

Adding to the treasure trove of automation in OwlDesk by ThinkOwl, Event triggers allow you to speed up customer issues by automatically carrying out certain predefined actions. In the long run, the smallest action can enhance customer satisfaction.

Utility And Benefits Of ThinkOwl's Smart Responses Powered By AI

Customer service today has become highly automated and for good reason! When businesses use tools to automate tasks, it helps resolve problems quickly and meet consumer expectations.

16 Salient Features Of Premium Helpdesk Software

“The goal as a company is to have customer service that is not just the best but legendary.”
– Sam Walton, the founder of Walmart

The rule of thumb for any business is to keep clients happy, always!

Dispatcher AI: An Effective Tool To Auto-Classify Customer Tickets

On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process. Here comes Dispatcher AI.

Dispatcher AI, a functionality of ThinkOwl Software Suite, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The functionalities of Dispatcher AI: