Multichannel articles

Excellent Customer Service: The Key Driver For Business Success In Asia Pacific

No company has ever failed by having millions of delighted customers. Delight one customer at a time and never stop.
Warren Buffet.

A business aiming to be profitable in the Asia-Pacific market (APAC region) has to be customer-centric. There are no two ways about it. And how does a business become customer-centric? By offering the best quality of customer service. 


14 Helpful Tips To Deliver Great Customer Service

Customer service is more than a business goal for modern enterprises today. When done right, it can become the vista through which brands attain their goals. These goals are a motivated workforce, a healthy return on investment (ROI), patronage of repeat subscribers, and positive brand recognition.  


Closer Conversations, Global Reach: The Power Of Omnichannel And Multilingual Support

Customer communication has evolved beyond traditional phone calls and emails.  Nowadays, businesses interact with customers across many channels, ranging from social media and chat platforms to websites and mobile apps. This shift in how we communicate has given rise to omnichannel communication, where companies strive to provide users with a seamless and consistent messaging and support experience across touchpoints. 


Implementing ThinkOwl’s AI-Powered Chat Tool For Conversational CX

In this insightful blog, we will delve into the ever-evolving world of chat, a communication channel that has fundamentally changed how we interact, connect, and collaborate in this digital era. We will explore the impact of AI bots, also known as conversation bots, and how they enhance the effectiveness of chat as a powerful communication channel. Let us begin.


Unveiling Tomorrow's Customer Support Landscape — A 2024 Preview

The days of robotic phone menus and scripted interactions with faceless agents are over. In the coming days (2024 and beyond), customer service is getting a full-fledged makeover, fueled by cutting-edge tech and a laser focus on building more profound, meaningful customer connections.


Agile Customer Service: Why It's Crucial For Businesses

In today's fast-paced business environment, delivering top-notch customer service is more important than ever. Agile customer service offers a powerful approach to meeting evolving customer needs and exceeding expectations.


360-Degree Visibility: Tracking Customer Behavior Across Touchpoints

Is your team grappling with meeting heightened customer expectations amidst resource constraints and mounting economic pressures? A common misconception in the customer support industry is that you have to choose between a great customer experience (CX) or satisfied employees (EX). But the truth is, you can do all that and more by tracking customer behavior across touchpoints. 


Digital Revolution: How Social Media Is Reshaping Customer Service

Social media has evolved into a dynamic arena where businesses and customers engage in a dialogue that is not just about likes and retweets but about resolving issues, building trust, and creating unforgettable brand experiences.

Fundamentally, social media has altered the landscape of customer service. And this transformation has empowered companies to provide service to their clientele like never before.


Navigating The AI Landscape: General AI And Generative AI

The rise of generative AI, particularly the launch of powerful digital tools like ChatGPT (and its subsequent improved versions), marks a seismic shift in the technology landscape. Today, Generative AI is not just a buzzword; it's a transformational moment that's changing how software is created and consumed.