Multichannel articles

Integrating ThinkOwl’s Chat Tool For Conversational CX

In this insightful blog, we will delve into the ever-evolving world of chat, a communication channel that has fundamentally changed how we interact, connect, and collaborate in this digital era. We will explore the impact of AI bots, also known as conversation bots, and how they enhance the effectiveness of chat as a powerful communication channel. Let us begin.

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Unveiling Tomorrow's Customer Support Landscape — A 2024 Preview

The days of robotic phone menus and scripted interactions with faceless agents are over. In the coming days (2024 and beyond), customer service is getting a full-fledged makeover, fueled by cutting-edge tech and a laser focus on building more profound, meaningful customer connections.

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Agile Customer Service: Why It's Crucial For Businesses

In today's fast-paced business environment, delivering top-notch customer service is more important than ever. Agile customer service offers a powerful approach to meeting evolving customer needs and exceeding expectations.

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360-Degree Visibility: Tracking Customer Behavior Across Touchpoints

Is your team grappling with meeting heightened customer expectations amidst resource constraints and mounting economic pressures? A common misconception in the customer support industry is that you have to choose between a great customer experience (CX) or satisfied employees (EX). But the truth is, you can do all that and more by tracking customer behavior across touchpoints. 

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Digital Revolution: How Social Media Is Reshaping Customer Service

Social media has evolved into a dynamic arena where businesses and customers engage in a dialogue that is not just about likes and retweets but about resolving issues, building trust, and creating unforgettable brand experiences.

Fundamentally, social media has altered the landscape of customer service. And this transformation has empowered companies to provide service to their clientele like never before.

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Navigating The AI Landscape: General AI And Generative AI

The rise of generative AI, particularly the launch of powerful digital tools like ChatGPT (and its subsequent improved versions), marks a seismic shift in the technology landscape. Today, Generative AI is not just a buzzword; it's a transformational moment that's changing how software is created and consumed.

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Top Reasons Your Support Center Needs Smart Tools For Managing Service Operations

Today’s consumers expect a lot from your brand, from speedy self-service to personalized interactions. For most modern customers, more than the product, it’s the overall experience across all brand touchpoints that matters most. 

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Is Your CX Strategy Creating Fantastic Customer Experiences?

Is your brand customer-centric enough to ensure ultimate satisfaction for all your consumers? A cursory look at most brands today might want us to believe that they are indeed customer-centric with nothing but consumers’ best interests at heart. 

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How To Avoid Brand Cannibalization And Channel Conflict From Eating Into Your Revenue


The rapid evolution of technology has transformed how people communicate. Today, there are virtually no limitations for consumers concerning the channels they choose for interacting and communicating with brands. The global eCommerce boom has taken retailers by storm. Many retailers have already implemented digitalization and are utilizing the various channels that come with it to earn more and make their brands more successful. 

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