Optimized Workflow articles

Closer Conversations, Global Reach: The Power Of Omnichannel And Multilingual Support Read more

Closer Conversations, Global Reach: The Power Of Omnichannel And Multilingual Support

Customer communication has evolved beyond traditional phone calls and emails.  Nowadays, businesses interact with customers across many channels, ranging from social media and chat platforms to websites and mobile apps. This shift in how we communicate has given rise to omnichannel communication, where companies strive to provide users with a seamless and consistent messaging and support experience across touchpoints. 

February 23, 2024
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Agile Customer Service: Why It's Crucial For Businesses Read more

Agile Customer Service: Why It's Crucial For Businesses

In today's fast-paced business environment, delivering top-notch customer service is more important than ever. Agile customer service offers a powerful approach to meeting evolving customer needs and exceeding expectations.

December 28, 2023
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360-Degree Visibility: Tracking Customer Behavior Across Touchpoints Read more

360-Degree Visibility: Tracking Customer Behavior Across Touchpoints

Is your team grappling with meeting heightened customer expectations amidst resource constraints and mounting economic pressures? A common misconception in the customer support industry is that you have to choose between a great customer experience (CX) or satisfied employees (EX). But the truth is, you can do all that and more by tracking customer behavior across touchpoints. 

November 17, 2023
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How To Design Workflows That Delight Agents And Customers Alike Read more

How To Design Workflows That Delight Agents And Customers Alike

In a time of continuously changing business conditions, organizations are under intense pressure to confront internal processes and ways of working that are not delivering expected results. Not just internal processes but external interactions with clients, partners, and supply chains are under the scanner as well. The focus is on optimizing the output of all business processes and agent activity.  

May 18, 2023
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Why Workflow Automation Is Imperative For Your Business Read more

Why Workflow Automation Is Imperative For Your Business


Henry Ford had famously remarked that "If everyone is moving forward together, then success takes care of itself.”

October 22, 2021
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