About the author

Kaustav Ghosh

Kaustav Ghosh

Kaustav is a content marketer at ThinkOwl who has a flair for writing engaging articles dedicated to B2B audiences. He keeps himself up to date with the latest digital trends and spends time communicating the brand's message across online channels.

Other Posts

Power of Artificial Intelligence — Transforming Customer Service at Scale


Predicting the future is no longer considered out of the world, or automating mission-critical tasks does not appear like magic. Obviously, this is the new-age boom, Artificial Intelligence (AI), doing wonders by executing the functions and helping businesses engage with customers better.

The power of artificial intelligence is such, that service managers are now forced to implement this futuristic technology to drive sustainable and exponential growth.  This is because, at every stage of the customer journey, AI helps deliver stellar customer experiences.

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Overcome Supply Chain Challenges Using The Right Technology


The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement. 

This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.

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ThinkOwl Partner Program — Offers the Best Value Proposition


Do you want to scale your business?
Are you looking for a trustworthy and solid partnership?
Do you aspire to make a mark in the customer service arena by offering premium helpdesk software?

Then, join hands with ThinkOwl. We will assist you in achieving your goals.

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10 Salient Features of a Premium Helpdesk Software

 

“The goal as a company is to have customer service that is not just the best but legendary.”
– Sam Walton, the founder of Walmart


The rule of thumb for any business is to keep the clients happy, always!

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Dispatcher AI — an Advanced Feature in ThinkOwl to Auto-categorize Customer Tickets


Assigning cases are a common phenomenon in service centers. However, should you wish to implement a more efficient and streamlined workflow to this process, then Artificial Intelligence is the way forward.

On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process.

Dispatcher AI, a functionality in ThinkOwl Helpdesk, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The salient functionalities of Dispatcher AI are:

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Digital Customer Service via Facebook Channel


One billion+ messages are exchanged every month on Facebook between end-users and businesses. Based on this stat, we can foresee that the demand for digital customer service interaction will skyrocket in the near future.

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Introducing Customer Satisfaction (CSAT) Survey for a Five-Star CX Program


Do you want to be competitor-focused or customer-focused?
To be the leader in the service industry, you must make a choice.

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ThinkOwl’s AI Wizard: Intelligent Mechanism to Simplify Customer Case Management


Artificial Intelligence (AI) is a reality for many businesses, allowing them to take on complex issues with human-like problem solving.

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3 Smart Strategies to Overcome Customer Service Challenges in the Insurance Industry


Customer inquiries in the insurance industry are often issue-driven, where clients reach out to the companies at critical points — when they apply to initiate a plan, when they seek information regarding a scheme, when they find any change in policy, and ultimately when they make a claim.

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