Forget support bottlenecks! Instead, adopt a service model where customer queries are addressed with swift solutions in real-time, regardless of communication channels. Conversational AI bots bring that same leap in customer service.
Another new feather on the cap! Instagram has been integrated into ThinkOwl, the AI-powered helpdesk software that facilitates multichannel digital communication.
If your Instagram business account is connected to the software, ThinkOwl can now create cases from various Instagram entities, such as Posts, Stories, Comments, and Direct Messages (DM).
From a customer service point of view, this integration is very crucial. Here is why!
Predicting the future is no longer considered out of the world, or automating mission-critical tasks does not appear like magic. The new-age boom called Artificial Intelligence (AI) is doing wonders by executing the functions and helping businesses engage with customers better.
The power of artificial intelligence is such, that service managers are now forced to implement this futuristic technology to drive sustainable and exponential growth. This is because, at every stage of the customer journey, AI helps deliver stellar customer experiences.
The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement.
This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.
Do you want to scale your business?
Are you looking for a trustworthy and solid partnership?
Do you aspire to make a mark in the customer service arena by offering premium helpdesk software?
Then, join hands with ThinkOwl. We will assist you in achieving your goals.
On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process. Here comes Dispatcher AI.
Dispatcher AI, a functionality of ThinkOwl Software Suite, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The functionalities of Dispatcher AI:
