About the author

Kaustav Ghosh

Kaustav Ghosh

Kaustav is a content marketer at ThinkOwl who has a flair for writing engaging articles dedicated to B2B audiences. He keeps himself up to date with the latest digital trends and spends time communicating the brand's message across online channels.

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10 Salient Features of a Premium Helpdesk Software



“The goal as a company is to have customer service that is not just the best but legendary.”
– Sam Walton, the founder of Walmart


The thumb rule for any business is: You need to keep your clients happy, always!

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Dispatcher AI — an Advanced Feature in ThinkOwl to Auto-categorize Customer Tickets


Assigning cases are a common phenomenon in service centers. However, should you wish to implement a more efficient and streamlined workflow to this process, then Artificial Intelligence is the way forward.

On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process.

Dispatcher AI, a functionality in ThinkOwl Helpdesk, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The salient functionalities of Dispatcher AI are:

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Digital Customer Service via Facebook Channel


One billion+ messages are exchanged every month on Facebook between end-users and businesses. Based on this stat, we can foresee that the demand for digital customer service interaction will skyrocket in the near future.

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Introducing Customer Satisfaction (CSAT) Survey for a Five-Star CX Program


Do you want to be competitor-focused or customer-focused?
To be the leader in the service industry, you must make a choice.

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ThinkOwl’s AI Wizard: Intelligent Mechanism to Simplify Customer Case Management


Artificial Intelligence (AI) is a reality for many businesses, allowing them to take on complex issues with human-like problem solving.

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3 Smart Strategies to Overcome Customer Service Challenges in the Insurance Industry


Customer inquiries in the insurance industry are often issue-driven, where clients reach out to the companies at critical points — when they apply to initiate a plan, when they seek information regarding a scheme, when they find any change in policy, and ultimately when they make a claim.

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Importance of Effective Communication System in Logistics backed by AI Helpdesk


Blog Summary: A robust communication system always optimizes operational efficiencies in logistics throughout the movement of items from manufacturing units to the end-users, at every stage of the supply chain this article unfolds how a unified helpdesk solution helps to improve the service quality and increase the productivity of support team to address the growing customer demands for faster delivery.

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AI Helpdesk Software is The Backbone of Service Companies. Know Why!


Blog Summary: To establish a streamlined process in service centers, Technology always takes the upper hand! This article discusses the modus operandi of service companies and how they can leverage AI-powered Helpdesk Software to build a robust customer support ecosystem and also ensure 360-degree engagement.

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