Assigning cases are a common phenomenon in service centers. However, should you wish to implement a more efficient and streamlined workflow to this process, then Artificial Intelligence is the way forward.
On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process.
Dispatcher AI, a functionality in ThinkOwl Helpdesk, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The salient functionalities of Dispatcher AI are:
One billion+ messages are exchanged every month on Facebook between end-users and businesses. Based on this stat, we can foresee that the demand for digital customer service interaction will skyrocket in the near future.
Customer inquiries in the insurance industry are often issue-driven, where clients reach out to the companies at critical points — when they apply to initiate a plan, when they seek information regarding a scheme, when they find any change in policy, and ultimately when they make a claim.
Blog Summary: A robust communication system always optimizes operational efficiencies in logistics throughout the movement of items from manufacturing units to the end-users, at every stage of the supply chain — this article unfolds how a unified helpdesk solution helps to improve the service quality and increase the productivity of support team to address the growing customer demands for faster delivery.
Blog Summary: To establish a streamlined process in service centers, Technology always takes the upper hand! This article discusses the modus operandi of service companies and how they can leverage AI-powered Helpdesk Software to build a robust customer support ecosystem and also ensure 360-degree engagement.
