10 Salient Features of a Premium Helpdesk Software

 

“The goal as a company is to have customer service that is not just the best but legendary.”
– Sam Walton, the founder of Walmart


The rule of thumb for any business is to keep the clients happy, always!

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Dispatcher AI — an Advanced Feature in ThinkOwl to Auto-categorize Customer Tickets


Assigning cases are a common phenomenon in service centers. However, should you wish to implement a more efficient and streamlined workflow to this process, then Artificial Intelligence is the way forward.

On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process.

Dispatcher AI, a functionality in ThinkOwl Helpdesk, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The salient functionalities of Dispatcher AI are:

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3 Smart Strategies to Overcome Customer Service Challenges in the Insurance Industry


Customer inquiries in the insurance industry are often issue-driven, where clients reach out to the companies at critical points — when they apply to initiate a plan, when they seek information regarding a scheme, when they find any change in policy, and ultimately when they make a claim.

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Importance of Effective Communication System in Logistics backed by AI Helpdesk


Blog Summary: A robust communication system always optimizes operational efficiencies in logistics throughout the movement of items from manufacturing units to the end-users, at every stage of the supply chain this article unfolds how a unified helpdesk solution helps to improve the service quality and increase the productivity of support team to address the growing customer demands for faster delivery.

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