Business Process Automation articles

Less Stress, More Success: Minimize Workloads In Support Centers

Picture a bustling support hub where customer inquiries flow like a river, support agents juggle multiple tasks, and your brand's reputation is on the line with every interaction.  

In this dynamic arena, the art and science of workload management take center stage.


How To Design Workflows That Delight Agents And Customers Alike

In a time of continuously changing business conditions, organizations are under intense pressure to confront internal processes and ways of working that are not delivering expected results. Not just internal processes but external interactions with clients, partners, and supply chains are under the scanner as well. The focus is on optimizing the output of all business processes and agent activity.  


Deliver Human-Centered CX in a Tech-Powered World

How are you delivering personalized touchpoints for each consumer in this challenging economic environment? We are all being asked to do more with less, and this advice, although well-intentioned, puts many people (from across varying business functions) in a spot of bother. Not anymore, though.



Hyper Automation - The New Way To Streamline And Automate Customer Service Workflows

Every organization, be it legacy business houses, modern enterprises, multinational corporations, local retailers, or small commerce within a neighborhood - everybody dreams of becoming a customer success champion and providing value to clients. Ensuring value for consumers can be a lofty goal for enterprises, but with a little help from modern technology, the goal can be easily attained.


From Automation To Hyper Automation — The Helpdesk Revolution Is Underway

Helpdesk automation systems have a fantastic ability to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates handling complex issues that can otherwise be difficult to complete manually. 


Roadmap to Usher Excellent Results in Customer Service in 2023 and Beyond

How important is customer service, more specifically — quick and quality customer service?
A lot, actually!

For any successful business, creating a good product and selling it is only half the battle. Providing your clients with unparalleled customer support is equally vital as it is a crucial brand differentiator. This blog will tell you all that is there to know to usher excellent results in customer service.


ThinkOwl CX Playbook – Your Ultimate Guide to Customer Success

Customer Experience (CX) is the mainstay of all businesses. Businesses and customers thrive in a good CX environment. If you want to know how then you have come to the right place. So let's explore what good CX is and what are the requisite tools to improve CX.


7 Tips to Optimize Your Customer Onboarding Plan

For many businesses, especially the ones that generate revenue through subscriptions — customer onboarding is a task they are paying a lot of attention to. In fact, this process is gaining much popularity and importance on par with customer experience (CX).  It is a critical step in the customer journey and is a key element in making your customer’s experience value-driven and delightful. In this blog, we will see how to optimize your customer onboarding and make it a memorable experience for your clients.


Why Businesses Prefer Cloud-Based Helpdesk Software for Customer Service

What makes cloud-based helpdesk software ideal for businesses of all sizes? How does cloud-based helpdesk software provide businesses security, operational flexibility, and the most cost-effective approach to growing their customer experience (CX) capabilities? Let’s find out in this article.