What Are Customer Touchpoints – And Why They Matter

Serving customers and being a part of their journey is an aspiration for businesses worldwide. Companies are always alert and spend billions of dollars to serve customers. No stone is left unturned to ensure the right message for the product goes out to them at the right time and on their chosen platform. This helps brands to reach their ultimate objective of providing a rich customer experience (CX). When you have your customers’ best interests in mind at each touchpoint, then you are capable of providing great CX.

Low-Code and No-Code: The Twins Simplifying Business Process Automation

Ideas lead to innovation, and innovation leads to growth. An idea can change how we see the world and make it a better place to live in.

The introduction of low-code and no-code platforms opened the world of business process automation to everyone who is not a professional developer.

Low-code implies using very little programming to develop business workflows. Here,  some coding is required for the sake of customizing or integration with other applications.

No-Code implies not using any traditional coding at all. The process owners here do not have to necessarily know how to code. Instead, they can automate any business workflows using pre-configured visual elements and drag-and-drop features.

Simply put, with low-code and no-code platforms, developers do not have to build an application from scratch.

Platforms that are low-code and no-code are generally marketed towards customers who are traditionally not from a software background.

Overcome Supply Chain Challenges Using The Right Technology

The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement. 

This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.

Why Workflow Automation Is Imperative For Your Business

Henry Ford had famously remarked that "If everyone is moving forward together, then success takes care of itself.”

10 Salient Features of a Premium Helpdesk Software

“The goal as a company is to have customer service that is not just the best but legendary.”
– Sam Walton, the founder of Walmart

The rule of thumb for any business is to keep the clients happy, always!

Dispatcher AI — an Advanced Feature in ThinkOwl to Auto-categorize Customer Tickets

Assigning cases are a common phenomenon in service centers. However, should you wish to implement a more efficient and streamlined workflow to this process, then Artificial Intelligence is the way forward.

On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process.

Dispatcher AI, a functionality in ThinkOwl Helpdesk, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The salient functionalities of Dispatcher AI are:

3 Smart Strategies to Overcome Customer Service Challenges in the Insurance Industry

Customer inquiries in the insurance industry are often issue-driven, where clients reach out to the companies at critical points — when they apply to initiate a plan, when they seek information regarding a scheme, when they find any change in policy, and ultimately when they make a claim.

Importance of Effective Communication System in Logistics backed by AI Helpdesk

Blog Summary: A robust communication system always optimizes operational efficiencies in logistics throughout the movement of items from manufacturing units to the end-users, at every stage of the supply chain — this article unfolds how a unified helpdesk solution helps to improve the service quality and increase the productivity of support team to address the growing customer demands for faster delivery.