Helpdesk automation systems have a fantastic ability to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates handling complex issues that can otherwise be difficult to complete manually.
How important is customer service, more specifically — quick and quality customer service?
A lot, actually!
For any successful business, creating a good product and selling it is only half the battle. Providing your clients with unparalleled customer support is equally vital as it is a crucial brand differentiator. This blog will tell you all that is there to know to usher excellent results in customer service.
Customer Experience (CX) is the mainstay of all businesses. Businesses and customers thrive in a good CX environment. If you want to know how then you have come to the right place. So let's explore what good CX is and what are the requisite tools to improve CX.
For many businesses, especially the ones that generate revenue through subscriptions — customer onboarding is a task they are paying a lot of attention to. In fact, this process is gaining much popularity and importance on par with customer experience (CX). It is a critical step in the customer journey and is a key element in making your customer’s experience value-driven and delightful. In this blog, we will see how to optimize your customer onboarding and make it a memorable experience for your clients.
What makes cloud-based helpdesk software ideal for businesses of all sizes? How does cloud-based helpdesk software provide businesses security, operational flexibility, and the most cost-effective approach to growing their customer experience (CX) capabilities? Let’s find out in this article.
Customer service is not a cakewalk. It is a difficult job and serves as the backbone of businesses. A balance between offering a great product and providing exceptional service is the sweet spot that allows a brand to grow, and earn the best return on investment (ROI).
Serving customers and being a part of their journey is an aspiration for businesses worldwide. Companies are always alert and spend billions of dollars to serve customers. No stone is left unturned to ensure the right message for the product goes out to them at the right time and on their chosen platform. This helps brands to reach their ultimate objective of providing a rich customer experience (CX). When you have your customers’ best interests in mind at each touchpoint, then you are capable of providing great CX.
Ideas lead to innovation, and innovation leads to growth. An idea can change how we see the world and make it a better place to live in.
The introduction of low-code and no-code platforms opened the world of business process automation to everyone who is not a professional developer.
Low-code implies using very little programming to develop business workflows. Here, some coding is required for the sake of customizing or integration with other applications.
No-Code implies not using any traditional coding at all. The process owners here do not have to necessarily know how to code. Instead, they can automate any business workflows using pre-configured visual elements and drag-and-drop features.
Simply put, with low-code and no-code platforms, developers do not have to build an application from scratch.
Platforms that are low-code and no-code are generally marketed towards customers who are traditionally not from a software background.
The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement.
This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.
