AI Summarizer: From Endless Scrolls To Instant Case Insights
Customer conversations pile up fast. What begins as a quick question can quickly evolve into pages of back-and-forth information. In fact, customer interactions now span across chat, social media, email, and phone, which is why service teams often struggle to keep pace. This is where an AI summarizer becomes a game-changer. It automatically compresses lengthy customer exchanges into concise summaries. These AI-driven summaries help agents quickly grasp the context and reduce response time.
June 10, 2025
