About the author

Shubham Kale

Shubham Kale

Shubham is a seasoned content developer with extensive experience crafting compelling content focused on cloud technology, customer experience, and AI solutions. He holds a PGDM in Marketing from a premier institution in India. A natural storyteller, he excels at transforming complex technical topics into clear and engaging narratives. He stays closely attuned to tech trends and writes with precision to effectively communicate the brand’s message.

Latest Posts

CCaaS — The Foundation For Scalable Customer Engagement Read more

CCaaS — The Foundation For Scalable Customer Engagement

The call center has evolved from a traditional support function into a dynamic and customer-focused operation. Leading this transformation is CCaaS (Contact Center as a Service).  With CCaaS, businesses get a scalable platform that powers ticket routing, AI-driven insights, real-time analytics, and seamless omnichannel engagement straight from the cloud. Whether it is voice, chat, email, or social, the platform handles all channels at once through a single platform.

May 26, 2025
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6 Service Desk Hacks For Effortless Customer Care Read more

6 Service Desk Hacks For Effortless Customer Care

Does your organization serve customers directly? Are you currently facing any of the following operational challenges? For instance: An overwhelming volume of inquiries; Limited support agents struggling to manage the influx; Inefficient workflows and manual processes that consume valuable time; Or lack of automation in your customer service operations. These common bottlenecks often arise when businesses do not leverage AI-powered service desk software.

May 19, 2025
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Quality Management — Driving Customer Service Excellence Read more

Quality Management — Driving Customer Service Excellence

Quality management (QM), also known as quality assurance (QA), refers to the customer service strategies aimed at continuously improving service quality. The focus extends beyond just boosting service efficiency—it also aims to guarantee customer satisfaction and promote the professional development of support agents. 

May 14, 2025
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