Customer Service articles

Importance Of Digital Communication Systems In Logistics

Blog Summary: A robust communication and information processing system always optimizes operational efficiency in logistics throughout the movement of items from manufacturing units to the end-users. This article unfolds how a unified platform can help improve service quality at every stage of the supply chain, and increase the support team's productivity to address the growing customer demand for faster delivery.

5 Customer Experience Nightmares Haunting Your Contact Center

Customer experience (CX) is your biggest competitive differentiator when retaining customers and driving revenue. However, most businesses and customer support teams operate with limited resources under tighter budget constraints. But should this influence the quality of your customer interactions? Absolutely not.

Despite resource limitations, CX leaders can build a terrific customer service function by following established best practices and implementing some smart technology. We have compiled a list of the five scariest customer experience nightmares.

3 Reasons Omnichannel Contact Centers Are The Future

Ensuring a seamless customer experience is the ultimate goal of any consumer-facing brand. An effective omnichannel strategy plays a crucial role in achieving this by unifying interactions across all touchpoints. That’s why brands are investing in better artificial intelligence (AI), natural language processing (NLP), and omnichannel capabilities to ensure that customers feel like their issues are being understood.

Fix These Ten Customer Service Silos With An Intelligent Helpdesk

From Kitchen Expert To Service Pro: Bora Integrates AI In Customer Service

Live Up To The Customer First Promise

Four Ways To Tackle Digital Impatience

The 6Rs Of An Awesome Customer Service