Customer Service articles

Proven Methods To Empower Customer Support Teams

As your business grows you realize the necessity of having a dedicated system to attend to your customer queries.

Automate Your Customer Service With Event Triggers In ThinkOwl

Brands are cautious about how they treat their clients. To help customers in their journey, brands rely heavily on automation apart from various other support tools.

Business owners invest in market research and lean on marketing tools that increase customer satisfaction levels. In fact, customer retention strategies determine who becomes a market leader. Not surprising to see that retention strategies constitute a lion’s share of your budget.

Automation helps businesses readily serve customers, resulting in a massive increase in their client base and return on investment (ROI).

Adding to the treasure trove of automation in OwlDesk by ThinkOwl, Event triggers allow you to speed up customer issues by automatically carrying out certain predefined actions. In the long run, the smallest action can enhance customer satisfaction.

Utility And Benefits Of ThinkOwl's Smart Responses Powered By AI

Customer service today has become highly automated and for good reason! When businesses use tools to automate tasks, it helps resolve problems quickly and meet consumer expectations.

16 Salient Features Of Premium Helpdesk Software

“The goal as a company is to have customer service that is not just the best but legendary.”
– Sam Walton, the founder of Walmart

The rule of thumb for any business is to keep clients happy, always!

Dispatcher AI: An Effective Tool To Auto-Classify Customer Tickets

On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process. Here comes Dispatcher AI.

Dispatcher AI, a functionality of ThinkOwl Software Suite, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The functionalities of Dispatcher AI:

Digital Customer Service Via Facebook

Over a billion messages are exchanged monthly on Facebook between end-users and businesses. Based on this stat, we can foresee that the demand for digital customer service interaction will skyrocket in the near future.

Introducing Customer Satisfaction (CSAT) Survey For A Five-Star CX Program

Do you want to be competitor-focused or customer-focused?
To be the leader in the service industry, you must make a choice.

Simplify Customer Case Management With ThinkOwl's AI Wizard

Artificial Intelligence (AI) is a reality for many businesses, allowing them to take on complex issues with human-like problem solving abilities. More and more enterprises are switching to AI to streamline workflows and simplify case management (customer tickets) And why not? AI brings speed and precision that is apt to enhance efficiency and productivity.

One critical thought that is important to mention here is that the human factor will always remain relevant for a business, whereas AI can only supplement and assist humans. AI is not meant to replace human, rather a co-pilot that assists human agents to excel in their daily job. ThinkOwl’s AI Wizard is built following this logic – the core objective of this technology is to deploy intelligent mechanisms in handling customer cases and to supercharge customer service.

Effectiveness Of Smart Tools To Overcome Customer Service Challenges In The Insurance Industry

Customer inquiries in the insurance industry are often issue-driven. Clients reach out to the companies at critical points – when they apply to initiate a plan, when they seek information regarding a scheme, when they find any change in policy, and ultimately when they make a claim.

Due to this constant communication flow, insurance companies face increasing pressure to address the high load of tickets. The tickets can be related to three main factors. For instance: 

Underwriting Procedure: The underwriting procedure is a vital process undertaken by insurance companies to assess the possibility associated with insuring a particular individual, entity, or property. It involves evaluating various factors, such as the applicant's age, health condition, occupation, lifestyle choices, and the nature of the property to be insured. It includes all the steps from the initial application process to wait time to receive a quote, to the overall customer's underwriting experiences.