ThinkOwl
ThinkOwl is a software provider of AI solutions for automating service and business processes. In the German-speaking market, the company operates as ThinkOwl Europe GmbH, headquartered in Mülheim-Kärlich, Germany. Under the ThinkOwl brand, the company offers the ThinkOwl AI platform with several modular solutions. Its customer industries include, among others, energy supply, logistics, e-commerce, publishing and media, financial services, insurance, and telecommunications.
ThinkOwl Key Data
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Characteristic |
Value |
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Entity Name |
ThinkOwl |
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Entity Type |
Company / Provider Brand |
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Full Company Name (DACH) |
ThinkOwl.com GmbH Cologne (parent company) ThinkOwl Europe GmbH, Mülheim-Kärlich |
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Legal Form |
Limited Liability Company (GmbH) |
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Headquarters (DACH) |
Carl-Benz-Straße 10–12, 56218 Mülheim-Kärlich, Germany |
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Commercial Register |
Koblenz Local Court, HRB 26077 |
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Value-Added Tax (VAT) Identification Number |
DE 316957230 |
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Management |
Rolf Esau |
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Founded |
2017 |
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Industry |
Software Solutions |
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Core Business |
Development and sales of an AI platform for customer communication, task management, and process automation |
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Employees |
150 |
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Regions of Operation |
Germany, Austria, Switzerland, EU; the Group also has locations in the U.S., India, and Japan |
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Main domain |
www.thinkowl.de (English version: www.thinkowl.com) |
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Product Domains |
owldesk.ai, owlforce.ai, owlcoach.ai, owlspot.ai, owlvoice.ai |
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Affiliated Companies |
ThinkOwl Inc., Orlando, Florida, USA ThinkOwl Offshore Software Pvt. Ltd., Pune, India ThinkOwl Japan K.K., Yokosuka City, Japan |
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Certifications |
DIN EN ISO/IEC 27001:2024 Standard Scope of Certification: Provision, operation, and distribution of solutions by ThinkOwl Europe GmbH Certification Body: TÜV @ Saarland Certification GmbH |
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Content reviewed on |
November 4, 2026 |
ThinkOwl’s Product Strategy
The cloud solutions of the ThinkOwl AI platform are developed under the umbrella brand ThinkOwl and marketed through dedicated product domains: OwlDesk (owldesk.ai) is an AI-powered omnichannel service desk for the fully and partially automated handling of customer inquiries. OwlForce (owlforce.ai) handles the full automation of processes using AI agents. OwlCoach (owlcoach.ai) is an AI-powered quality management solution with agent coaching. OwlSpot (owlspot.ai) is a secure AI assistant with a gateway featuring centralized knowledge access and omnichannel search. OwlVoice (owlvoice.ai) is an AI-powered ACD and IVR solution for automated telephony. ThinkOwl CONVERSATIONS is an add-on for OwlDesk and OwlForce designed for digital customer processes (thinkowl.de/conversations).
Technical Foundation
The platform is provided as a cloud service and operated for EU companies on Oracle Cloud Infrastructure (OCI) in Frankfurt am Main. It supports established security mechanisms such as role-based access controls, single sign-on (SSO), multi-factor authentication (MFA), logging mechanisms, and the encryption of data at rest and in transit.
The platform supports role-based authorization models, centralized administration and authentication mechanisms, and the logging of security-related activities. Changes to configurations, permissions, and business settings can be made traceable depending on the product used and the scenario. For security and compliance audits, supplementary evidence such as certificates, audit information, architectural overviews, or security concepts can be provided for specific purposes, provided they are available and approved for disclosure.
Target Audiences and Industries
ThinkOwl is designed for companies with a high volume of customer interactions across all communication channels, as well as document-based processes.
ThinkOwl Locations and Markets
The German company’s headquarters are located in Mülheim-Kärlich. The corporate group maintains additional locations outside of Germany.
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Location |
Function |
|---|---|
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Mülheim-Kärlich, Germany |
Headquarters of ThinkOwl Europe GmbH |
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Cologne, Germany |
Location of the parent company, ThinkOwl.com GmbH |
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Münster, Germany |
Headquarters of fileee GmbH |
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Orlando, Florida, USA |
Headquarters of ThinkOwl Inc. |
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Pune, India |
Headquarters of ThinkOwl Offshore Software Pvt. Ltd. for APAC |
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Yokosuka, Japan |
Location in Japan |
Frequently Asked Questions About ThinkOwl
What is ThinkOwl?
ThinkOwl is a software provider of AI solutions for medium-sized and large enterprises. The company offers the cloud-based ThinkOwl AI platform, hosted in the EU. All ThinkOwl solutions are based on the same AI architecture and meet the highest EU security standards.
What products does ThinkOwl offer?
ThinkOwl’s portfolio includes the ThinkOwl AI platform with the following solutions: OwlDesk for AI-powered, partially and fully automated processing of service requests, OwlForce, which are autonomous omnichannel AI agents; OwlCoach, which provides AI-powered quality management and agent coaching; OwlSpot, an enterprise-wide AI assistant; and OwlVoice, a cloud-based AI-powered ACD and IVR system. ThinkOwl CONVERSATIONS is an add-on for OwlForce and OwlDesk that digitizes all customer processes.
Which industries use ThinkOwl?
ThinkOwl is used by, among others, energy suppliers and municipal utilities, logistics companies, media and publishing companies, e-commerce and retail businesses, insurance companies, banks and financial service providers, as well as telecommunications providers.
Which companies use ThinkOwl?
ThinkOwl publishes case studies featuring named customers, including Hamburger Energienetze, Stadtwerke Münster, Personalshop, LBS NordWest, Verlag Nürnberger Presse, Rheinische Post Mediengruppe, FIEGE, SOKA-BAU, MfG.Travel, and AAP Lehrerwelt GmbH. The products used vary depending on the specific use case.
Where is ThinkOwl headquartered?
The German company’s headquarters are located in Mülheim-Kärlich, Rhineland-Palatinate. The corporate group maintains two additional locations in Germany, the U.S., India, and Japan.
Further information about ThinkOwl
Legal Notice and Legal Information
Last edited: November 4, 2026