Customer Service articles

8 Tips To Make Your Customer Service Process Economically Efficient Without Compromising On Quality

Customer service is the lifeline of most businesses worldwide. It also plays a vital role in engaging and retaining customers. Contact centers are so important that many customers have stopped doing business with brands that have been found wanting in their customer interactions.

Every company is under immense pressure to reduce expenditures and increase savings. Providing customers with service and resolving their issues is a business necessity, but it does not make the process a cakewalk or inexpensive.

"Cut costs while improving customer experience" has become an organization's survival mantra. But how is that possible?

How AI Conversation Bots Aid Conversational Commerce

Conversation bots have redefined conversational commerce, turning it from a trend into a vital strategy for modern shopping experiences. Nowadays, it is a business imperative that has transformed how people shop. Shoppers get instant answers, anytime. No waiting, no frustration. Additionally, businesses rely on these AI conversation bots to boost sales and engagement. 

Contact Center’s Secret Formula To Ensure Excellent Customer Experience

Creating the best customer experience may sound like a tall order to some, but that’s not the case. When planned and executed well, a good customer experience (CX) adds value to your brand, increases your customer base, and promotes loyalty, thus increasing customer lifetime value (CLV) and, with it, your business’ turnover.

What Are Customer Touchpoints – And Why They Matter

Serving customers and being a part of their journey is an aspiration for businesses worldwide. Companies are always alert and spend billions of dollars to serve customers. No stone is left unturned to ensure the right message for the product goes out to them at the right time and on their chosen platform. This helps brands to reach their ultimate objective of providing a rich customer experience (CX). When you have your customers’ best interests in mind at each touchpoint, then you are capable of providing great CX.

2022 And Beyond: Join The Customer Experience Renaissance

The origin of customer experience (CX) as a differentiator can be traced to Japan during the 1950s. Before that, businesses and industries focused on meeting production targets and restricted themselves to fulfilling people's basic demands.

Low-Code And No-Code: The Twins Simplifying Business Process Automation

Ideas lead to innovation, and innovation leads to growth. An idea can change how we see the world and make it a better place to live in.

The introduction of low-code and no-code platforms opened the world of business process automation to everyone who is not a professional developer.

Low-code implies using very little programming to develop business workflows. Here,  some coding is required for the sake of customizing or integration with other applications.

No-Code implies not using any traditional coding at all. The process owners here do not have to necessarily know how to code. Instead, they can automate any business workflows using pre-configured visual elements and drag-and-drop features.

Simply put, with low-code and no-code platforms, developers do not have to build an application from scratch.

Low-code platforms and no-code are generally marketed towards customers who are traditionally not from a software background.

Overcome Supply Chain Challenges Using The Right Technology

The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement. 

This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.

ThinkOwl Partner Program — Offers The Best Value Proposition

Do you want to scale your business?
Are you looking for a trustworthy and solid partnership?
Do you aspire to make a mark in the customer service arena by offering premium helpdesk software?

Then, join hands with ThinkOwl. We will assist you in achieving your goals.

Why Workflow Automation Is Imperative For Your Business

Henry Ford had famously remarked that "If everyone is moving forward together, then success takes care of itself.”