Knowledge Base articles

How To Avoid Brand Cannibalization And Channel Conflict From Eating Into Your Revenue

The rapid evolution of technology has transformed how people communicate. Today, there are virtually no limitations for consumers concerning the channels they choose for interacting and communicating with brands. The global eCommerce boom has taken retailers by storm. Many retailers have already implemented digitalization and are utilizing the various channels that come with it to earn more and make their brands more successful. 

Increase Productivity And Simplify Customer Support With Self Service

How can organizations successfully deliver on the rising demands of the customer yet prevent their service teams from getting overburdened? Multichannel customer service, personalizing products/services, and digitalization have all evolved greatly — individually and together as must-have components to deliver an unparalleled experience to customers. But take a moment to consider how your brand will benefit when you offer customers the best service — that of serving themselves.

How to Positively Impact Your Customers? Here are a Few Tips to Help You Ace CX

A good first impression makes a lasting impression. But what does it take to impact your customers positively? An impact that lasts long and is greatly appreciated by your clients. What do impacting customers have in common with CX and your company’s performance? Let’s find out.

How to Ensure Complete Customer Success With Customer Education

To deliver winning customer outcomes at scale, you need to improve product adoption, reduce customer churn, and drive account expansions with best-in-class predictive insights and prescriptive guidance. This blog is for you if you believe in providing value and think that customer success is more of a calling than just a job.

In this article, we explain how to provide trusted, top-rated customer success with a detailed customer education program that can help clients besides creating a fulfilling and positive experience for all customer-facing teams.

Knowledge Base - The Keystone of Helpdesk Software

A support center that's on top of their game needs the best helpdesk software to ensure pole position in the customer satisfaction game. It keeps your client-facing teams prepared for unexpected situations.

One of the most important resources to improve support and deliver a better experience to your customers is the Knowledge Base that is embedded in the helpdesk software.

The knowledge base helps to establish your authority as an expert on any topic or information related to products/services. It serves as an information management system that assists in the onboarding of new customers as well as helps in their decision-making process.